FAQ

• Visit our website.
• Log in or sign up to view prices.
• Add items to your cart and proceed to checkout.
• Choose between picking up your order at our Toronto or Montreal warehouse, or opting for delivery.

Yes, you can. Our customer service team is available Monday through Friday from 8:00 AM to 5:00 PM. Give us a call during these hours to place your order.

No, there are no minimum order requirements. Feel free to order anything from a single screw to a thousand items.

For pick-up orders, we accept cash, Visa, and Mastercard. For delivery orders, we currently only accept Visa and Mastercard.

Taxes and shipping costs are not included in the posted prices. An estimated tax will be added to the final amount when you place your order. The exact tax amount and shipping cost will be confirmed via email or text after your order is processed.

Once an order is placed, changes or cancellations can only be accommodated before the order is processed. Please contact us as soon as possible if you need to make any adjustments.

You will receive an email notification when your order is ready for pick-up. Typically, orders are ready within the same day if all items are in stock.

We ship throughout Canada. Shipping costs apply to delivery orders. Please contact us for an estimated shipping cost.

You can change your delivery address by emailing us at Bricqg@gmail.comor calling us at 416-476-3340for Toronto order

Tracking information will be provided via email and Order History page of your account once your order is shipped. You can use this information to monitor your shipment's progress.

Delivery times vary based on location. Generally, orders within the GTA or Montreal area take about 3 days to arrive.

Shipping costs depend on the weight, size, and destination of your order. For an estimated shipping cost, please contact us.

Orders are typically shipped within 48 hours of receipt. In the event of any delays due to stock issues or other unforeseen circumstances, we will notify you by email as soon as possible.

Yes, we offer express shipping services as an option. However, not all of the orders are eligible. Please contact our Customer Service Team if you need expedited delivery; we'll do our best to accommodate your request.

Go to the registration page and click “Create your purchasing account.” Fill out the required details and click “Submit.” Once your account is created, you will receive a confirmation email and can begin placing orders.

Click “Forgot your password?” on the login page, enter your email address, and follow the instructions in the email we send you to reset your password.

Yes, we can. For special quotations on large orders, for Toronto order, please email us at Bricqg@gmail.comor call us at 416-476-3340.

Yes, we offer detailed drawings for individual products showing dimensions and structure. Log in or register as a member to view PDF drawings on the product page. If a drawing is not available, email us at Bricqg@gmail.comand we will provide it.

he required railing fittings depend on your project's specific needs, including material, style, and goals. If you’re unsure,contact us via email or phone, and our technical support team will assist you in determining the right fittings.

Yes, you can install the railing yourself. We provide installation guides with your railing hardware and glass kit. For any assistance, contact our customer support team at 416-476-3340or email us at Bricqg@gmail.com, and we will be happy to help.